Servicenow Administration

**Responsibilities**:
- Provide first level technical support for employees addressing hardware or software issues.
- Install and configure computer systems, software, and peripheral devices.
- Identify and learn appropriate software and hardware used by the organization
- Diagnose and resolve technical problems, including hardware and software issues, in a timely manner
- Perform hardware maintenance, upgrades, and repairs as needed.
- Manage and administer Microsoft 365 environments, including configuring and optimizing features such as Exchange Online, SharePoint Online, Teams, OneDrive, and other collaboration tools.
- Create, modify, and disable user accounts. Manage user licenses and permissions based on organizational requirements.
- Determine the best solution to the reported / observed issue based on the information provided by the employee / system diagnostics and the analysis performed and leveraging the knowledge documentation made available through ...