Job Description

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities

  • Oversee the end-to-end design and implementation of ServiceNow solutions
  • Development of ITSM & custom modules in ServiceNow Platform following best development practices
  • Lead a high-performance team of 15 to 20 developers, architects, and consultants
  • Strong hands‑on ServiceNow implementation or development experience with minimum 3 full‑cycle implementations of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
  • Creating technical design documents and writing unit test cases
  • Knowledge in Web Technologies (XML, HTML, JavaScript, etc.) will be essential
  • ServiceNow implementation of HRSD/CSM module
  • ServiceNow upgrade hands‑on
  • Very good knowledge of the ITSM proces...

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