ServiceNow Architect-PPM,CSM

Job Summary

We are seeking a ServiceNow CSM Business Anaylst with 10 to 13 years of experience to join our team. The ideal candidate will have expertise in ServiceNow CSM and Portfolio & Project Management. Experience in Property & Casualty Insurance is a plus. This hybrid role requires strong analytical skills and the ability to drive business solutions. The position operates during the day shift with no travel required.

Responsibilities

• Lead the analysis and documentation of business requirements for ServiceNow CSM and PPM solutions.
• Oversee the development and implementation of business processes to enhance operational efficiency.
• Provide expert guidance on ServiceNow CSM functionalities to optimize customer service management.
• Collaborate with cross-functional teams to ensure alignment of business objectives and technical solutions.
• Analyze and interpret data to identify trends and opportunities for process improvements.
• Develop comprehensive project plans and manage project timelines to ensure successful delivery.
• Facilitate workshops and meetings to gather stakeholder input and drive consensus on project goals.
• Ensure compliance with industry standards and best practices in business analysis and project management.
• Monitor project progress and provide regular updates to senior management and stakeholders.
• Evaluate and recommend tools and technologies to support business analysis and project management activities.
• Support the development of training materials and conduct training sessions for end-users.
• Drive continuous improvement initiatives to enhance the effectiveness of business analysis processes.
• Foster a collaborative and innovative environment to encourage creative problem-solving.
  
  

Qualifications

• Demonstrated expertise in ServiceNow CSM and Portfolio & Project Management.
• Proven ability to analyze complex business problems and develop effective solutions.
• Strong understanding of Property & Casualty Insurance is a plus.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• Ability to work independently and manage multiple priorities in a hybrid work model.
• Experience in facilitating workshops and leading cross-functional teams.
• Strong project management skills with a focus on delivering results.

Skills Required
Project Management, Business Analysis