ServiceNow Architecture

Role & Responsibilities:

• Design and architect ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules based on business needs.
• Lead and mentor ServiceNow developers and administrators; review code and solution designs.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable solutions.
• Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
• Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
• Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
• Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
• Create and maintain architecture diagrams, technical documentation, and solution design documents.
• Ensure solutions adhere to security, compliance, and data privacy requirements.