ServiceNow Asset & Configuration Management Engineer – L2

Overview

We are looking for a ServiceNow Asset & Configuration Management Engineer (L2) to support and maintain CMDB and IT Asset Management processes. This role focuses on operational support, data quality, and continuous improvement.

Responsibilities

• Maintain and support ServiceNow CMDB and IT Asset Management modules
• Perform CI lifecycle management and data validation
• Support Discovery, Service Mapping, and reconciliation activities
• Handle L2 incidents, service requests, and configuration issues
• Ensure CMDB data accuracy, completeness, and compliance
• Work closely with ITSM and infrastructure teams

Qualifications

• 3–5 years of experience in ServiceNow CMDB / Asset Management
• Strong understanding of CI relationships, data models, and lifecycle
• Experience with Discovery and Service Mapping
• Knowledge of ITIL and ITSM processes
• ServiceNow...