Job Description

ServiceNow Asset & Configuration Management Engineer – L3

We are seeking a ServiceNow Asset & Configuration Management Engineer (L3) to lead CMDB and Asset Management architecture, governance, and advanced troubleshooting. This role serves as the technical SME and escalation point.

Job Summary

We are seeking a ServiceNow Asset & Configuration Management Engineer (L3) to lead CMDB and Asset Management architecture, governance, and advanced troubleshooting. This role serves as the technical SME and escalation point.

Key Responsibilities

  • Design and govern CMDB and IT Asset Management architecture
  • Lead CMDB strategy, data model design, and best practices
  • Handle L3 escalations and complex CMDB/Discovery issues
  • Optimize Discovery, Service Mapping, and integrations
  • Define CMDB governance, policies, and audit processes
  • Mentor L1/L2 engineers and provide technical guidance...

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