ServiceNow Business Analyst

We are looking for an experienced ServiceNow Business Analyst to join our team in a long-term engagement. In this role, you will work closely with business and IT stakeholders to analyse, define, and optimise processes within the ServiceNow platform, ensuring alignment with ITIL best practices and organisational goals.

Tasks

Work closely with business stakeholders to gather, analyse, and document requirements within the ServiceNow platform

Analyse existing business and IT processes, identifying gaps, inefficiencies, and opportunities for improvement

Translate business requirements into clear functional specifications and user stories for the development team

Recommend, design, and apply best practices to optimise Incident, Problem, Change, and Asset Management processes

Ensure ServiceNow solutions are aligned with the ITIL framework and internal governance policies

Act as a liaison between business users, technical teams, and Se...