Job Description

ServiceNow Business Analyst


Location: Katowice / Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY GDS Poland, as part of EY's global service delivery network, is looking for an experienced ServiceNow Business Analyst to join our team supporting global enterprise clients across industries. In this role, you will act as a key liaison between our clients and technical teams, ensuring that business needs are accurately captured, analyzed, and translated into functional requirements for ServiceNow solutions.


You will work closely with stakeholders, product owners, and delivery teams to drive requirement gathering workshops, process analysis, and solution validation activities. Knowledge of German is essential to support our international client engagements and ensure smooth communication in multilingual environments.

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