Job Description
**About the role**
As a **Business Process Consultant – ServiceNow** , you will make an impact by guiding clients through the transformation of their business processes using the capabilities of the ServiceNow platform. You will be a valued member of our **ServiceNow Practice** and collaborate with process owners, senior stakeholders, and technical teams to ensure business alignment and successful platform adoption.
**In this role, you will:**
+ Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
+ Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
+ Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process ...
As a **Business Process Consultant – ServiceNow** , you will make an impact by guiding clients through the transformation of their business processes using the capabilities of the ServiceNow platform. You will be a valued member of our **ServiceNow Practice** and collaborate with process owners, senior stakeholders, and technical teams to ensure business alignment and successful platform adoption.
**In this role, you will:**
+ Lead discovery workshops and stakeholder interviews to map current‑state processes, identify pain points, and define future‑state requirements across modules such as ITSM, HRSD, or CSM.
+ Document clear, structured business requirements, use cases, and process flows, enabling strong alignment between business and delivery teams.
+ Perform gap analysis between client needs and ServiceNow out‑of‑the‑box capabilities, advising on optimization, configuration, and process ...
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