Job Description
Description
Role Overview
This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.
Key Responsibilities
+ Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including:
+ HR Service Delivery (HRSD)
+ Employee Relations
+ Employee Center
+ Journey Management
+ Knowledge Management
+ HR Integrations
+ Lead configuration efforts and continuous improvements across ServiceNow modules
+ Develop and maintain ServiceNow reports and dashboards
+ Support service requests, defect resolution, and change requests
+ Partner with business and technical teams to drive scalable, efficie...
Role Overview
This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.
Key Responsibilities
+ Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including:
+ HR Service Delivery (HRSD)
+ Employee Relations
+ Employee Center
+ Journey Management
+ Knowledge Management
+ HR Integrations
+ Lead configuration efforts and continuous improvements across ServiceNow modules
+ Develop and maintain ServiceNow reports and dashboards
+ Support service requests, defect resolution, and change requests
+ Partner with business and technical teams to drive scalable, efficie...
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