ServiceNow CPQ – Business Analyst (BA)

Location:  Remote

Employment Type: Contract (Duration 6 months, 3+3 months of extention)

Key Responsibilities:

• Work closely with clients to understand business needs, challenges, and expectations related to ServiceNow CPQ / CRM.


• Gather, analyze, and document business requirements in the form of user stories, BRDs, or functional documents.


• Suggest appropriate solutions, workflows, and best practices aligned with CPQ and CRM processes.


• Act as a bridge between business stakeholders and technical teams.


• Conduct and facilitate scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.


• Manage and support Agile/Scrum processes, ensuring timely delivery and clear communication.


• Track progress, dependencies, and risks, and escalate when required.

Required Skills:

• Proven expertise in CRM systems with a strong focus on ServiceNow CPQ.


• Solid understanding of agile methodologies, particularly Scrum framework.


• Excellent analytical skills with the ability to tackle problems systematically to diagnose issues and produce effective recommendations.


• Adept at business process reengineering and creating detailed business analysis documentation.

Secondary Skills:

• Demonstrated ability in stakeholder management, capable of navigating complex discussions effortlessly.

Experience Range:

3-7 years

Job Timing:

This position is remote-based allowing flexibility in work arrangements from any location while maintaining productivity and team collaboration.