ServiceNow CSM Architect

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Overview

The ServiceNow CSM Architect is responsible for designing and implementing scalable, high-quality solutions on the ServiceNow Customer Service Management platform. This role involves working closely with stakeholders to understand business requirements and translating them into technical solutions aligned with ServiceNow best practices. The role requires working with clients to assess current state processes and tools, identify ServiceNow solution options, define solution requirements, determine integration requirements, and develop overall architecture and implementation plans. The solution delivered to business units should be engineered in accordance with corporate architecture and infrastructure standards.

The ideal candidate must have prior experience migrating applications from on-premises to the cloud to the ServiceNow Platform. The architect should unders...