Job Description

The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and implement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands‑on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high‑quality delivery in accordance with best practices and organizational goals.

Experience

5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications

  • 5+ years of ServiceNow experience, with at least 2+ years in technical leadership roles.
  • Deep understanding of ServiceNow platform capabilities and architecture.
  • Develop and customize CSM components such as:
    • Case Management
    • Account & Contact Management
    • Entitlements, SLAs, and Contract Management
    • Customer Portal / Service Portal widgets
    • Playbooks for CSM, Agent Works...

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