Job Description

Key Responsibilities:

  • Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
  • Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions
  • Perform system testing troubleshooting and issue resolution during the implementation phase
  • Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
  • Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platform module
  • Document processes configurations and solutions to create comprehensive user guides and training materials


Skills Required
Servicenow, Functional Specifications, Requirement Gathering, Process Analysis, Workshops

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