Job Description

Job Description:

Key Responsibilities

  • Design, configure, and customize ServiceNow CSM modules including:Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts.
  • Develop custom CSM applications, components, and scoped apps to meet business requirements.
  • Create and maintain integrations with CRM, ERP, and other third-party systems using REST/SOAP APIs, IntegrationHub, Web Services, and MID Server.
  • Build and automate customer workflows using Flow Designer, Business Rules, and Scripting.
  • Develop and maintain UI pages, client scripts, UI actions, UI policies, and Script Includes.
  • Enhance and customize Service Portal / Customer Portal experiences for end users.
  • Collaborate with business analysts, architects, and stakeholders to translate business needs into technical solutions.
  • Implement performance optimization, access...

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