Job Description
Position Description:
Role Summary
Implement and configure ServiceNow ITOM Health solutions with a primary focus on Event Management and Health Log Analytics. Work closely with architects and client SMEs to build integrations, rules, parsers, flows, and dashboards that reduce alert noise, accelerate triage, and improve service health KPIs.
Experience: 6+ years ServiceNow experience with 2+ years hands‑on ITOM Health development.
Key Responsibilities
. Configure Event Management: connectors, event rules, alert management, correlation, and aggregation.
. Build HLA pipelines and parsers; develop patterns for anomaly detection, clustering, and noise reduction.
. Develop Flow Designer/IntegrationHub automations for enrichment and auto‑remediation; incident/major incident workflows.
. Create operations dashboards, alert consoles, and availability/health KPIs; enable business service impact views.
. Integrate with monitoring/observability/ITSM tools via REST/SOAP APIs, MID Servers, webhooks, and vendor adapters.
. Implement CMDB relationships and service maps in collaboration with Discovery/Service Mapping teams; maintain CI data quality.
. Harden performance and security: scoped app design, script includes, Glide APIs, ACLs, and encryption where appropriate.
. Write unit/ATF tests; support SIT/UAT; package deployments; troubleshoot and tune event/log pipelines.
. Document configurations, runbooks, and operational handover; support hypercare and continuous improvement backlogs.
. Adopt Now Assist for ITOM to accelerate triage, summarize incidents, and propose remediation steps where applicable.
Skills:
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