Servicenow Developer

• 5+ years of IT experience in in ServiceNow platform.
• Proven experience designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist.
• Strong understanding of ServiceNow Service Catalog, Request Management, and Flow Designer.
• Experience with topic flow design, dialog creation, NLU training, and contextual triggers.
• Hands-on experience integrating Virtual Agent with external systems or back-end workflows.
• Excellent knowledge of JavaScript, Glide API, REST APIs, and ServiceNow scripting.
• Certified ServiceNow CSA (Certified System Administrator) and preferably CAD, CIS-Virtual Agent, or other ServiceNow certifications.
• Exceptional problem-solving and communication skills.

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with t...