Job Description

Key Responsibilities:

  • Implement platform applications and features that transform and optimize the way support teams operate in their day-to-day lives.
  • Develop and implement new ServiceNow Integrations with 3rd party apps for data sync and automation.
  • Develop flows and scripts to personalize existing ServiceNow applications to improve business processes and remove manual intervention from support teams.
  • Constantly think about innovating and improving team’s way of working, setting up best practices, bringing up innovative and out of the box solutions.
  • Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment.
  • Solving complex problems in a highly dynamic and agile environment.
  • Having a strong focus on code quality, reusability and scalability of the implemented solution.
  • Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken.
  • Create design/technical documentations for new components/integrations built.

Requirements

  • Good verbal and written communication .
  • Min 2 years of experience into People Management .
  • Good understanding of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, ITAM, HRSD, Employee Lifecycle/HR .
  • Understanding on ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers Service Portal
  • Good understanding of programming languages HTML, JavaScript, SQL Angular JS Python  or expertise in any other programming language
  • SQL Server  or other database technology experience
  • Convincing problem solving and analytical skills  with the ability to handle and address complexity under pressure
  • Detailed oriented nature  to seek and understand all the details of the problem before beginning to solve it.
  • Ability to drive your projects  from inception to completion and overcome challenges along the way.

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