Job Description
Servicenow Developer- ITOM
Designation: Senior Consultant
Exp: 5-9 yrs
Location: Bangalore
- ServiceNow Development: Design and customize ITSM modules (Incident, Change, Problem, Request) using Business Rules, Client Scripts, UI Policies, and Flow Designer.
- ITSM: Understanding of ITSM workflow , end use portal design for ITSM, advance ServiceNow ITSM configurations like MIM, walkup experience
- ITSM: Understanding of Virtual Agent , Now Assist , Knowledge Management
- ITSM: Understanding of Service Operations workspace , Agent workspace Context menu
- ITOM Implementation: Configure and maintain Discovery and Service Mapping to provide visibility into infrastructure and dependencies.
- CMDB Governance: Manage the CMDB architecture, ensuring data integrity, normalization, and reconciliation while following the Common Service Data Model (CSDM).
- CSDM Governance:
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