Job Description

Servicenow Developer- ITOM

Designation: Senior Consultant

Exp: 5-9 yrs

Location: Bangalore


  • ServiceNow Development: Design and customize ITSM modules (Incident, Change, Problem, Request) using Business Rules, Client Scripts, UI Policies, and Flow Designer.
  • ITSM: Understanding of ITSM workflow , end use portal design for ITSM, advance ServiceNow ITSM configurations like MIM, walkup experience
  • ITSM: Understanding of Virtual Agent , Now Assist , Knowledge Management
  • ITSM: Understanding of Service Operations workspace , Agent workspace Context menu
  • ITOM Implementation: Configure and maintain Discovery and Service Mapping to provide visibility into infrastructure and dependencies.
  • CMDB Governance: Manage the CMDB architecture, ensuring data integrity, normalization, and reconciliation while following the Common Service Data Model (CSDM).
  • CSD...

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