Job Description
Responsibilities
- Collaborate with teams to gather detailed requirements for new features or changes.
- Analyze current system capabilities and identify improvements or gaps.
- Configure and update ServiceNow workflows and settings to meet business needs.
- Conduct testing to ensure accuracy and performance of updates.
- Assist business users during User Acceptance Testing (UAT).
- ServiceNow Support & Maintenance
- Investigate and resolve reported issues by replicating problems and implementing long-term solutions.
- Review and fulfill user requests, ensuring feasibility and efficiency.
- Track and report resolution progress in line with service level agreements (SLAs).
- Communication & Collaboration
- Coordinate with vendors and internal contacts to identify and fix process issues.
- Work closely with users to solve problems and suggest improvements.
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