ServiceNow Developer - Self-Service Automation

Roles & Responsibilities:

• Provide day-to-day administrative support for the ServiceNow platform, including Employee Center Pro/Service Portal, Knowledge Management (KM), and Virtual Agent.
• Fulfill service requests promptly, ensuring accurate solutions that meet user needs.
• Respond to and resolve incidents related to self-service automation, minimizing downtime and disruption.
• Perform routine maintenance tasks such as patching, platform upgrades, and system health monitoring.
• Assist in developing and maintaining knowledge articles within Knowledge Management to enhance user self-help capabilities.
• Support customization and configuration of ServiceNow features (forms, fields, workflows, notifications).
• Fix platform issues and collaborate with senior developers or platform owners for advanced resolutions.
• Assist with setup, configuration, and management of Virtual Agent for automated workflows.
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