ServiceNow Developer with ITSM and HRSD - Remote in Mexico

Mid‑senior level, full‑time, remote position for candidates based in Mexico and comfortable with English.

• Understand and translate customer business needs into ServiceNow solutions.
• Design solutions on the ServiceNow platform tailored to customer requirements.
• Provide scope, effort estimates, and recommend development methodologies.
• Create user stories or work breakdown structures to enable technical delivery.
• Design and develop ITSM, HRSD and Portal solutions.
• Track work items and report progress to stakeholders.
• Handle escalations within the team and with project stakeholders.
• Conduct requirement gathering for ServiceNow implementations.
• Lead technical reviews and conduct end‑user training sessions.
• Configure IT Service Management modules: Incident, Problem, Change, Release, ...