ServiceNow Engagement Manager

Element Technologies is looking for an experienced ServiceNow Engagement Manager to lead and manage end-to-end ServiceNow programs and client engagements. The ideal candidate will have strong project and program management experience within the ServiceNow ecosystem, excellent stakeholder management skills, and a proven ability to deliver complex ServiceNow implementations successfully.

Responsibilities

• Manage end-to-end ServiceNow implementation and enhancement projects, from initiation through post-deployment support.
• Develop and maintain detailed project plans covering scope, timelines, milestones, resources, and budgets.
• Ensure adherence to ServiceNow best practices, ITIL standards, and organisational governance frameworks.
• Track project performance against KPIs and ensure on-time, within-scope delivery.
• Act as the primary point of contact between clients, business stakeholders, and technical delivery teams.<...