ServiceNow Experience Designer

As a skilled Experience Designer supporting the evolution of client’s customer service capabilities, the service provider will play a key role in designing intuitive and service-oriented digital experiences within the ServiceNow Customer Service Management (CSM) module. This role focuses on improving how customers and internal teams interact with service workflows, ensuring that experiences are efficient, accessible, and aligned with business goals.

The service provider will lead the design of streamlined service experiences that enhance users’ ability to access support, resolve issues, and engage with services in a way that fosters satisfaction and operational effectiveness. Leveraging primarily out-of-the-box functionality within ServiceNow, the ideal candidate will be a well-rounded designer with strong expertise in service and user experience design, user research and testing, and UX writing – bringing a sharp focus on creating purposeful, user-friendly, and scalable expe...