Servicenow ITBM / SPM Lead

SPM Tech Lead

• Provide Strategic Portfolio Management SPM ITBM technical knowledge and expertise to Cask SPM delivery team customers and stakeholders
• Participate in business process definitionre engineering improvement and gap analysis of current to be processes during workshops with key customer sponsors and stakeholders supporting the Cask SPM Business Consultants
• Design configure testdocument and deploy platform solutions to the environment
• Provide technical insight into the solutioning for the best customer experience and value proposition
• Primary liaison with customers for operational concerns including system health and planning for patches upgrades
• Ensure tool configuration consistency across development testingand production environments
• Implement and enhance ServiceNow platform and modules per business requirements
• Keep current with new ServiceNow capabilities and technologies
• Assist in transla...