ServiceNow ITOM Specialist

Position Overview

As a ServiceNow ITOM Engineer, you will work closely with customers and the internal team to comprehend and document technical requirements, provide recommendations based on system capabilities and best practices, develop and support configuration changes to the CMS, provide technical oversight of the CMDB and related capabilities, support discovery and service mapping maturation, participate in platform upgrades and maintenance, perform data quality audits/improvements, and provide incident support.

Key Responsibilities

• Provide support for ServiceNow Discovery both on-prem and Cloud (AWS, GCP) including event driven discovery, such as enhancing cloud discovery by modifying OOTB Patterns or developing custom patterns, enhancing existing OOTB discovery and service mapping patterns for custom configurations, debugging existing patterns while troubleshooting discovery issues and debugging cloud authorization iss...