ServiceNow ITSM Coordinator

Title: ServiceNow ITSM Coordinator

Location: remote, Brazil

Industry: Manufacturing

Type: 6 Month contract possible convert to Permanent Employee

Rate: 55/hr USD

Job Description:

Brazil. Possible CTH.

As the
ITSM Process Coordinator you
will play a key role in ensuring effective execution, monitoring, and continuous improvement of IT Service Management (ITSM) processes. This role supports consistent service delivery, operational excellence, and adherence to organizational standards. The ideal candidate is detail‑oriented, analytical, and effective at collaborating across business and technical teams.

On a typical day you will:

• Play an active role in day-to-day ITSM process activities to ensure consistent and high-quality service delivery, e.g., monitor dashboards.
• Gather, analyze, and document business and user requirements for each process area as needed, e.g., new service catalog items, workflow enh...