Job Description
Position Overview
We are seeking an experienced ServiceNow ITSM Developer with 5+ years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.
Key Responsibilities
We are seeking an experienced ServiceNow ITSM Developer with 5+ years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support business needs in a telecom environment.
Key Responsibilities
- Configure, customize, and enhance ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
- Develop and maintain workflows, Flow Designer actions, client scripts, business rules, and UI policies.
- Implement and support Telecommunications Service Management (TSM) module capabilities (e.g., service order management, fulfillment, inventory integration).
- Build and optimize Service Portal and Agent Workspace for ITSM and teleco...
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