Job Description

Job Description:

Job Title: ServiceNow ITSM & SecOps Developer

Location: PAN India
Department: ITSM
Experience Level: Mid/Senior – 6-10 years of experience 

Position Summary

Key Responsibilities

ServiceNow ITSM Development

  • Design, configure, and customize ITSM modules including: Incident, Problem, Change, Request Management CMDB, Discovery, Service Catalog Knowledge Management & SLAs
  • Develop and maintain workflows, Flow Designer flows, business rules, client scripts, UI actions, ACLs, and server-side scripts.
  • Implement service catalog items, record producers, and automated provisioning workflows.
  • Build dashboards, reports, and performance analytics indicators.

    • ServiceNow SecOps Development

  • Develop and enhance SecOps modules, such as: Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence SOAR / Automation Engine
  • Build security playbooks, enrichment pipelines, and investigation workflows.
  • Integrate security tools including SIEMs (e.g., Splunk, QRadar), EDR platforms, vulnerability scanners (Qualys, Tenable), and threat intel feeds.
  • Create automated response actions and orchestration workflows to support SOC operations.

    • Platform & Integration Engineering

  • Design and develop REST/SOAP integrations with external systems (monitoring tools, HR systems, IAM, messaging tools, cloud services).
  • Implement MID Server configurations, data imports, scripted APIs, and OAuth/SAML authentication.
  • Follow DevOps best practices for updating sets, source control, code reviews, and controlled deployments.
  • Ensure platform performance optimization, governance, and security compliance.

    • Process Leadership & Collaboration

  • Work closely with ITSM process owners, SOC analysts, cybersecurity architects, and business stakeholders to translate requirements into technical solutions.
  • Provide mentorship and technical guidance to junior developers.
  • Participate in ServiceNow roadmap planning, upgrades, and feature enablement.
  • Maintain detailed documentation for workflows, integrations, and customizations.

    • Required Skills & Qualifications

    Technical Skills

  • 5–8+ years of ServiceNow development experience.
  • Hands-on expertise with scripting (JavaScript, GlideScript, Python/PowerShell for SOAR actions).
  • Strong proficiency with Flow Designer, Script Includes, Business Rules, and Scoped Apps.
  • Strong understanding of CMDB, Discovery, service mapping, and dependency visualization.
  • Experience integrating ServiceNow with security tools, cloud platforms, and enterprise systems.
  • Knowledge of MID Servers, IntegrationHub, Automation Engine, and Orchestration.

    • ITSM & Security Expertise

  • Solid understanding of ITIL v3/v4 processes.
  • Practical experience with SOC workflows, incident response, and vulnerability management.
  • Deep knowledge of ServiceNow ITSM and SecOps architecture and best practices.

    • Soft Skills

  • Excellent communication, documentation, and stakeholder engagement abilities.
  • Strong analytical mindset and problem-solving skills.
  • Ability to lead complex technical implementations independently.

    • Preferred Qualifications

  • ServiceNow certifications: CSA (Certified System Administrator) CIS – ITSM CIS – SecOps, IR, VR CAD (Application Developer)

    • At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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