Job Description
Our rapidly growing India organization is seeking an experienced ServiceNow Managed Services Manager Offshore. This role requires a strong people leader with proven expertise in managed services delivery, operational excellence, and customer success.
What Will You Do?
As a ServiceNow Managed Services Manager, you will be accountable for people management, service delivery quality, utilization, and operational performance of a team of 20+ professionals. Your primary focus will be to build a scalable, engaged, and high-performing offshore managed services team that consistently delivers value to customers.
You will work closely with onshore delivery leads, account managers, and customers, ensuring alignment on priorities, SLAs, outcomes, and continuous improvement initiatives. In addition to people leadership, you will remain hands-on by contributing to delivery, advisory, or solutioning activities where applicable in the Managed Services Space.
Scope of work: Managed Service...
What Will You Do?
As a ServiceNow Managed Services Manager, you will be accountable for people management, service delivery quality, utilization, and operational performance of a team of 20+ professionals. Your primary focus will be to build a scalable, engaged, and high-performing offshore managed services team that consistently delivers value to customers.
You will work closely with onshore delivery leads, account managers, and customers, ensuring alignment on priorities, SLAs, outcomes, and continuous improvement initiatives. In addition to people leadership, you will remain hands-on by contributing to delivery, advisory, or solutioning activities where applicable in the Managed Services Space.
Scope of work: Managed Service...
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