Job Description

Position Summary: The Manager Software Development - ServiceNow is responsible for leading a team in the design, development, configuration, and maintenance of solutions on the ServiceNow platform. This role ensures the platform is leveraged to its full potential, aligning with the organization's strategic goals, best practices, and governance standards. The manager will be a key driver for innovation, platform stability, and delivering high-quality, scalable solutions across various ServiceNow modules (e.g., GRC, HRSD, ITOM, ITSM, SecOps, etc.).

Primary Responsibilities

  • Lead, mentor, and manage a ServiceNow development team and administrators, fostering a collaborative, innovative, and high-performance team culture
  • Conduct performance reviews, provide coaching, and support the career development of team members
  • Manage the team’s workload, priorities, and assignments using Agile (e.g., Scrum/Kanban) methodologies and the ITIL (e.g., incident, prob...

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