ServiceNow

This is a Senior ServiceNow Developer / Technical Lead–type role, focused on Client-side and platform development.

1 Depending on the team, it can be aligned to:

• AI Experiences (Virtual Agent / Now Assist / GenAI) OR
• ITX / Technology workflows (ITSM, ITAM, SPM, Change, etc.)

It is not a functional/admin-only role — it is hands-on development.

2. Experience expectation

• 6–10 years total experience in software or platform development
• 5+ years of hands-on ServiceNow "Client" development
• For mid-level roles: 5–7 years
• For Tech Leads: closer to 8–10 years, with design + mentoring responsibility

They want someone who can design, build, debug, and lead solutions, not just configure.

3. Core technical skills (Must-have)

These are non-negotiable:

ServiceNow / Client-side development

• JavaScript (strong fundamentals)
• Client Scripts
• Glide scripting
• Script Includes
• Scheduled Jobs

This means deep understanding of how ServiceNow works under the hood, both client-side and server-side.

4. Backend & integration skills

They expect you to:

• Design backend APIs
• Work with data models and structures
• Build and support integrations for content delivery and search
• Use REST / SOAP integrations

This points to enterprise-level implementations, not small enhancements.

5. Troubleshooting & platform ownership

You should be able to:

• Debug issues across end-to-end content pipelines
• Identify root causes across multiple components
• Do platform-level troubleshooting, not just fix scripts

This is a senior responsibility.

6. Ways of working

• Comfortable in Agile / Scrum
• Used to working with distributed / global teams

Communication and collaboration matter.

7. Specialization tracks (important)

The JD splits into two possible focus areas:

A. AI Experiences Track

Must Have

• Strong ServiceNow Client development fundamentals

Nice to Have

• Virtual Agent
• Now Assist
• Any AI / GenAI exposure

AI knowledge is a bonus, but ServiceNow dev skills are mandatory.

B. ITX / Technology Workflows Track

Must Have

• Strong ServiceNow Client development fundamentals

Nice to Have

• ITAM
• SPM
• ITSM Change Management

Domain knowledge helps, but again, development skills come first.

8. Additional "good to have" platform skills

These strengthen the profile but are not mandatory:

• Service Portal
• UI Builder
• REST / SOAP integrations
• Advanced scripting
• Platform-specific troubleshooting