Job Description

Job Summary

The RTX ServiceNow team is looking for a ServiceNow DevOps Analyst for their ServiceNow Operations team. This hybrid role offers the best of both worlds—hands-on platform development combined with operational leadership. This resource will play a critical role in ensuring platform stability, driving daily operations, and working within a high-performing team focused on continuous improvement. This is an exciting opportunity to make a significant impact within a fast-paced, mission-driven environment!

Duties and Responsibilities:

  • Support the ServiceNow Ops team, providing guidance on incident resolution, platform maintenance, and best practices.
  • Perform daily operations including incident, change, and request management tasks.
  • Monitor and adhere to the Service Management KPIs and metrics.
  • Monitor system health, performance, and integrations to ensure platform availability and reliability.
  • Design, bu...

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