ServiceNow Operational Manager (f/m/x)

The ServiceNow Operational Manager acts as the customer-side owner for ServiceNow RUN services, governing supplier delivery, ensuring operational stability, driving continuous improvements, and safeguarding technically sound outcomes for critical incidents, tasks, and changes.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

Your tasks

• Governing the ServiceNow delivery partner and overseeing RUN operations against agreed SLAs, KPIs, and commitments
• Identifying delivery delays, risks, and quality gaps, and driving corrective actions with clear accountability
• Managing operational and technical escalations to ensure timely and effective resolution
• Leading weekly operational and stakeholder governa...