Job Description
Role Overview
We are seeking an experienced ServiceNow Operations & Support Lead to manage and support a complex ServiceNow ecosystem covering ITSM, SecOps, IRM, CMDB, and CSDM modules across on-premises and AWS environments.
This role owns the long-term operational stability, enhancement governance, and application support of the platform. You will ensure availability, performance, data integrity, and continuous improvement while supporting business users and stakeholders who depend on the platform for mission-critical operations.
Key Responsibilities
1. ServiceNow Platform Operations
Perform proactive monitoring of application nodes, CPU, memory, and database performance
Conduct system log analysis and resolve issues before user impact
Plan and execute instance cloning (Production to Dev/Test)
Manage security patching and major platform upgrades
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