Job Description

JOB DESCRIPTION

ServiceNow Principal Business Process Analyst- CSM, FSM, MCO, APO Focused

Key Responsibilities

Job Summary: In this role you will partner with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions, and collaboratively define solutions that address key opportunities

Key Responsibilities:

  • Assist in the collection and documentation of business requirements.
  • Translate business needs into functional specifications and process flows
  • Identify gaps, inefficiencies, and opportunities for automation and optimization
  • Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
  • Conduct research and analysis to support...

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