ServiceNow Process Analyst

Description:

Must Have Technical/Functional Skills •Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities.•Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, catalog forms•Interfacing implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.•Experience in ITSM, ITOM, FSM, Data Migrations, catalog forms.•Experience leading large scale implementation and transformation programs is preferable.•Experience in Advisory, Consulting, and Solutioning HRSD, WSD and S2P is preferred.•Experience in collaborating with multiple stakeholders from within the organization, customers as well as partners.•Perform framework driven assessment to benchmark customer’s maturity levels across specific domains & functions.•Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying H...