Servicenow Sam Specialist

Role Overview:

We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist with strong technical expertise and excellent communication skills. The ideal candidate will have hands-on experience in ServiceNow implementation, customization, configuration, integration, and development, along with the ability to design robust solutions.

Key Responsibilities:

• Implement and manage ServiceNow SAM modules to optimize software asset lifecycle
• Design and develop solutions including UI Policies, Business Rules, Client Scripts, and Workflows
• Customize and configure ServiceNow applications to meet business requirements
• Integrate ServiceNow with third-party systems and tools
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Ensure compliance with licensing agreements and optimize software usage
• Provide technical guidance and best practices for ServiceNow development and SAM processes

Required Skills & Qualifications:

• 3+ years of hands-on experience with ServiceNow platform
• Strong knowledge of ServiceNow SAM module and related processes
• Proven experience in implementation, customization, configuration, and integration of ServiceNow
• Expertise in designing solutions including UI Policies, Business Rules, and Client Scripts
• CAD and CIS certifications are mandatory
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management abilities

Nice to Have:

• Experience with ITAM (IT Asset Management) and ITSM module
• Knowledge of scripting languages (JavaScript, GlideScript)
• Familiarity with ServiceNow APIs and integration pattern