Job Description

Responsibilities:

  • Lead the design, development, configuration, and customization of advanced ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications, ensuring scalability and performance.

  • Support the ServiceNow Architect in decision-making, supporting the implementation of complex integrations between ServiceNow and critical enterprise systems, leveraging various integration methods (, REST, MID Server, IntegrationHub).

  • Develop and optimize client-side and server-side scripts (, Business Rules, Script Includes, UI Policies, Client Scripts, Workflows, Flow Designer) for robust and efficient solutions.

  • Conduct advanced system testing, debugging, and performance tuning to ensure the highest quality and reliability of ServiceNow solutions.

  • Drive all phases of the software development lifecycle (SDLC), from requirements gathering and architectural design to development, testing, deployment, and post-implementation support.

  • Provide technical leadership, mentorship, and guidance to the team of ServiceNow Developers, fostering a culture of continuous learning and excellence.

  • Act as a subject matter expert for the ServiceNow platform, advising on best practices, new features, and strategic platform utilization.

  • Contribute to the development of ServiceNow governance, standards, and architectural guidelines.

    • What You Need to Succeed (minimum qualifications:

  • Bachelor's degree in a related field.

  • 7+ years of experience in IT Service Management Software Development

  • Proven ability to manage team of Developers

  • Strong understanding of ITIL principles

  • Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.

  • Excellent analytical and problem-solving skills.

  • Comfortable with Shifts

    • What will give you a competitive edge (preferred qualifications):

  • Experience implementing AI-powered support solutions.

  • ITIL v4 Foundation certification or higher.

    • Additional Information:

  • Travel: 0%

  • Location: India, Bangalore

    • Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application