Job Description
The ServiceNow ITSM Lead / Senior ServiceNow ITSM Analyst is responsible for the end-to-end administration, configuration, optimization, and continuous improvement of the ServiceNow Service Desk+ platform . This role ensures ITSM processes are automated, scalable, measurable, and aligned with ITIL best practices and enterprise governance standards.
The ideal candidate is a hands-on ServiceNow expert who can independently manage incidents, create dashboards, requests, changes, problems, knowledge, SLAs, reporting, and automation while collaborating with cross-functional teams and supporting both modern and legacy environments.
Key Responsibilities
ServiceNow Platform Administration & Configuration
- Administer, configure, and enhance ServiceNow ITSM modules including Incident, Request, Change, Problem, Knowledge, Asset Management, and CMDB <...
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