Servicenow-Servicenow Business Analyst-Senior

div style=font-family:Arial; EY, we’re all in to shape your future with confidence. /ppWe’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. /ppJoin EY and help to build a better working world. /p/divdiv style=font-family:Arial; /divpstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFunctional Consultant / Business Analyst/span/strong/pp /ppspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptFunctional Consultant / BA is responsible for leading / driving end to end requirements management process in a ServiceNow implementation project. The role is required to have deep knowledge / experience on the ServiceNow platform and end to end functionality of one or more ServiceNow modules./span/ppspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptThis person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills./span/pp /ppstrongspan style=font-family:arial, helvetica, sans-serif; Deliverables:/span/strong/pp /pullispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptOrganise and drive requirements gathering workshops./span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptResponsible for capturing, analysis and documentation of business and functional requirements/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCreate a close connect with the client business teams/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAbility to translate business and functional requirements into technical requirements to aid development team/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptUnderstand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCoordinate with both client amp; development team to make sure requirements are clarified and signed off./span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptCoordinate and support UAT/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDevelop or contribute to development of job aids and training courses/span/li/ulp /ppstrongspan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDesired Experience:/span/strong/pp /pullispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptBachelor’s degree in job relevant field required/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptMinimum 4-6 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience in HRSD/GRC/ITOM/SecOps/CSM required/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptNice to have knowledge on Pre-Sales activity/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience in IT Service Management processes and tools required/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptExperience in requirement analysis and business process re-engineering required/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptPrior experience in agile methodologies (experience in product management) preferred/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDemonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptAbility to work both independently and as part of a team/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDemonstrated ability to manage and supervise staff and special initiatives/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDemonstrated integrity, independent thinking, judgment, and respect for others/span/lilispan style=font-family:arial, helvetica, sans-serif;font-size:10.0ptDemonstrated leadership, versatility and integrity/span/li/uldiv style=font-family:Arial;font-size:1.0empbEY | Building a better working world /b/ppEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets./ppEnabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow./ppEY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories./p/div