Job Description

Responsibilities:

● Design, develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications.

● Implement and maintain integrations between ServiceNow and other enterprise systems using various integration methods (, REST, SOAP, MID Server).

● Create and manage forms, workflows, reports, dashboards, and service portals to meet business requirements.

● Perform system testing, debugging, and troubleshooting to ensure the quality and performance of ServiceNow solutions.

● Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and provide estimates for development efforts.

● Participate in all phases of the software development lifecycle (SDLC), including analysis, design, development, testing, deployment, and post-implementation support.

● Stay current with ServiceNow platform updates, new features, and industry best practices.

● Maintain comprehensive documentation for all developed solutions and configurations.

What You Need to Succeed (minimum qualifications):

  • Bachelor's degree in a related field.

  • 5+ years of experience in IT Service Management including ServiceNow Development

  • Strong understanding of ITIL principles

  • Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.

  • Proven ability to collaborate effectively with cross-functional teams and build consensus.

  • Excellent analytical and problem-solving skills.

    • What will give you a competitive edge (preferred qualifications):

  • Experience implementing AI-powered support solutions.

  • ITIL v4 Foundation certification or higher.

    • Additional Information:

  • Travel: 0%

  • Location: India, Bangalore

    • Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

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