Job Description

Job Description:

Roles & Responsibilities:

  • Solution design and architecture: Design and oversee end-to-end ServiceNow solutions, creating high-level architecture documents and technical blueprints that align with business strategy.
  • Technical leadership: Provide expert guidance and leadership on best practices, lead technical discussions, and ensure solutions are optimized for performance, scalability, and security.
  • Stakeholder collaboration: Work with clients and internal stakeholders to understand business requirements and translate them into technical and functional solutions.
  • Mentorship and governance: Mentor junior team members and provide technical governance, ensuring compliance with architectural standards and policies.
  • Documentation and maintenance: Create and maintain comprehensive architectural documentation, including design specifications, maintenance guides, and current state documentation.
  • Continuous improvement: Conduct regular reviews of the environment to identify opportunities for improvement and stay current with new features and functionalities.

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    Qualifications:

  • ServiceNow CIS-CSM or CTA certification
  • (CIS, Certified Implementation Specialist – CSM, Customer Service Management)
  • (CTA, Certified Technical Architect)
  • ServiceNow Architect/Implementation experience

    • At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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