ServiceNow Solution Architect

ServiceNow Solution Architect – SoftwareOne

Job Summary

The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where they intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade‑safe solutions aligned with ServiceNow best practices and organizational goals.

Role & Responsibilities

• Collaborate and advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.
• Architect integrations with third‑party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
• Oversee platform security, data integrity, and compliance with organizational and industry standards.
• Provide strategic recommendations on technical best practices and industry trends.
• Mentor and guide development teams and the broader ServiceNow practice, ensuring high‑quality deliverables and adherence to architectural standards.
• Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
• Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.
• Participate in pre‑sales activities, including project sizing, scoping, and client demos.
• Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.
• Promote a positive work culture and continuous learning within the team.
• Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.
• Collaborate with practice leadership and cross‑functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.
• Actively participate in go‑to‑market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.

Success Criteria (First 6 Months)

• Lead delivery architecture on 2‑3 ServiceNow engagements for ITAM.
• Meet or exceed delivery KPIs.
• Support 2‑3 successful pre‑sales engagements.
• Refine and publish updates to ServiceNow ITAM Offerings.
• Align ServiceNow ITAM offerings with other ITAM product services.
• Define, validate, and establish at least two AI offerings for clients.

Organizational Alignment

• The ServiceNow Architect reports to the Sr. Director, ServiceNow & ITAM Technology.
• Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams.
• Coordinate with sales teams to support pre‑sales engagements with clients.
• Work with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients.
• Maintain open communication and regular meeting cadence with delivery leaders.

What We Offer

• Generous pay with bonus structure.
• Independent environment without a lot of red tape where you are empowered to make decisions.
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions.
  • Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness.
  • Wellness plan with credits to premiums and employer contributions towards the savings plan of your choice.
  • Access to EAP and concierge services.
  • Pre‑paid legal at no cost.
  • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO).
  • Employee stock purchase plan.
  • Learning and development opportunities galore.
  • Tuition reimbursement.
  • And much more!
• Winning culture, inclusive environment, and friendly people all over the world.
• A remote‑friendly organization, with colleagues working remotely either part or full‑time.

Minimum Requirements

• Bachelor’s or Master’s degree in an IT‑related discipline, or minimum seven (7) years of relevant experience.
• 5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands‑on expertise in ITSM, ITOM, ITAM, and SPM modules.
• Deep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).
• Experience with Normalization Data Services configuration, import sets, transform maps, and external data sources.
• Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.
• Strong knowledge of platform security and integration best practices.
• Excellent communication, leadership, and stakeholder management skills.
• Willingness to travel (up to 15%) and adapt to changing office environments.

Preferred Certifications

• ServiceNow Certified Implementation Specialist – SAM (CIS‑SAM)
• ServiceNow Certified Implementation Specialist – HAM (CIS‑HAM)
• ServiceNow Certified Implementation Specialist – ITSM (CIS‑ITSM)
• ServiceNow Certified Implementation Specialist – ITOM (CIS‑ITOM)
• ServiceNow Certified Application Portfolio Management (CIS‑APM)
• ServiceNow Certified Data Foundations
• ITIL Foundation or higher
• ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus.

Job Requirements / Compensation

Target compensation for this role will be $180‑220 CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

Company Description

SoftwareOne and Crayon have come together to form a global, AI‑powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter.