Job Description

Overview

GovCIO is currently hiring for ServiceNow Solutions Architect to support our client’s contract needs. This position is located within the United States and is a full remote position.

Responsibilities

  • Lead the architectural design and roadmap for the ServiceNow platform—including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
  • Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.
  • Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy.
  • Establish and enforce platform governance, development standards, and best practices.
  • Oversee the configuration, customization, and deployment of ServiceNow applications.
  • Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.
  • Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.
  • Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
  • Conduct platform performance reviews and ensure system reliability, scalability, and security.
  • Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators.
  • Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices.

    • Qualifications

    Bachelor's with 12+ years (or commensurate experience)

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience) with 8+ years (or commensurate experience)

    • Required Skills and Experience

  • 8 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility.
  • Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CMDB, HRSD, SecOps, or others.
  • Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), and integration frameworks.
  • Experience with platform governance, solution review, and enterprise-scale implementation.
  • Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools.
  • Strong documentation, communication, and stakeholder engagement skills.

    • Clearance Required: Must be able to obtain and maintain a HUD Public Trust

    Preferred Skills and Experience

  • ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or progressing toward certification.
  • ServiceNow certifications such as CIS-ITSM, CIS-ITOM, CAD, or CSA.
  • Experience in Agile methodologies, DevOps, and CI/CD pipelines for ServiceNow.
  • Experience supporting federal or regulated environments (FISMA, FedRAMP, etc.), if applicable.
  • Experience optimizing performance and implementing enterprise-level workflows.

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