ServiceNow Specialist

The ServiceNow Specialist is the digital backbone of People Services, Payroll & Operations (PSP&O). This role ensures that the global service platform (ServiceNow or equivalent) is optimised, user-friendly, and aligned to PSP&O’s ambition of delivering digital, streamlined, and compliant services worldwide. By designing workflows, driving automation, and managing integrations, the ServiceNow Specialist connects technology with the colleague experience, enabling PSP&O to scale services consistently and efficiently across all regions. 

WHAT YOU’LL DO

Platform Management

• Own and manage ServiceNow platform configurations for PSP&O. 
• Maintain system performance, upgrades, and ongoing optimisation.
• Ensure global consistency in workflows, forms, and data models. 

Workflow & Automation 

• Design, build, and optimise workflows that simplify an...