ServiceNow Support Expert

Our Mission

At Ivy Partners, we are a consulting firm based in Switzerland that assists businesses with their strategic, technological, and organizational challenges.

We are committed to providing our team members with a career that promotes both personal and professional development. We support them in their skills enhancement and offer real prospects for advancement.

As a Support IT Analyst at Ivy Partners, you will be engaged in:

- Resolving incidents and managing Requests for IT service Management (RITMs);

- Maintaining the Silva Service Catalogue;

- Delivering training and managing data change projects related to Silva, a Service Management tool based on ServiceNow technology;

- Providing global level 1 support for SPM and level 2 support mainly for ITSM.

About You

You are our ideal candidate if:

- You hav...