Job Description

Responsibilities

  • Provide administrative support for ServiceNow (1–2 years experience in support operations).
  • Troubleshoot ServiceNow platform issues, workflow issues, mid-servers, etc.

Qualifications

  • Expertise in workflows, catalog items, Business Rules, inbound email actions, etc.
  • ServiceNow Admin Certification (preferred).
  • Knowledge of ITIL processes (ITIL V3 Foundation certification a plus).
  • ServiceNow development experience is a plus.
  • ITOM Discovery, CMDB, and ITAM experience is a plus.
  • ServiceNow upgrade experience is a plus.
  • Ability to develop process documentation a plus.
  • Willing to work ONSITE at Taguig in a MID SHIFT schedule

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