ServiceNow Systems Administrator

The ServiceNow System Administrator is responsible for the day-to-day administration, maintenance, and continuous improvement of the Telefónica Tech UK&I ServiceNow instance. This role involves supporting both internal usage and customer-facing elements of the instance. The administrator will ensure the platform operates efficiently, remains secure, and meets business requirements.

Key Responsibilities

Platform Administration & Maintenance

• Manage and maintain the ServiceNow platform, ensuring optimal performance and availability.
• Implement and enforce security best practices, including access control and role-based permissions.
• Perform system upgrades, patching, and performance tuning.
• Troubleshoot and resolve issues related to workflows, integrations, and system performance.

Configuration & Development

• Configure ServiceNow mod...